1-2-1 We Come To You

Cancellation Policy

By booking a service with us, you agree to the following. All events / parties are subject to availability. By Purchasing our services you agree to the following: • The deposit is non refundable • All events need to be fully paid 1 day before your event or your event will be cancelled as above terms. (unless agreed otherwise) • A deposit is required to secure your date and until the deposit is taken, the event is not booked All events will have an experienced member of staff present at all times. We cannot guarantee what animals will be attending your event, however we will contact you 1 day before your event to let you know what animals we are anticipating on bringing to event. This is subject to change if the animals health decline or other animal related conditions (eg, the animal is to stressed for the journey). At all events the animals we bring are subject to availability. Our animals are our top priority and if the animals gets to stressed when they are being shown, the animal will go back in to their travel crate. We reserve the right to cancel any event that does not have a suitable venue. Eg only out door space in the winter, not enough space to safely continue the event. All animal interactions are done so at your own risk. Animals can/do bite and we cannot guarantee the animals will not bite. If a bite does happen, our staff will make the animal safe then deal with the bite. We cannot accept responsibility for any damage made to clothing, furniture or flooring if caused by an animal. If any persons don’t listen to our handlers, the event will be cancelled, with no refund. This is to safeguard our animals. Bristol reptile encounters limited will not accept any responsibility for anyone under the age of 18. At all events, under 18 need to have supervision from some over the age of 18 at all times. We will arrive 15 minutes before the event to set up and to bring the animals into the event.

Contact Details