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  • Q: Do you cover my area?
    We can cover all over the UK. There would be additional milage fees on events and parties outside of Bristol. Please contact us for more details.
  • Q: Are the animal encounters at Bristol Reptile Encounters safe for visitors and the animals?
    A: Yes, the animal encounters at Bristol Reptile Encounters are designed with safety as the utmost priority. We strictly allow only one animal per handler during interactions to ensure a controlled and manageable environment. Each handler is thoroughly trained to understand the behaviors and needs of the animals they work with. This expertise allows them to respond appropriately to any situation, ensuring both the safety and well-being of the animals and our visitors. Our handlers are committed to doing what is right for the animals, ensuring a safe and enjoyable experience for everyone involved.
  • Q: How can I book a visit or service at Bristol Reptile Encounters?
    A: Visit our "Contact Us" page and fill out the booking form, or call us directly for assistance. We are here to help!
  • Q: Do you just do children's parties?
    NO! We do just as many adult parties as we do children parties!
  • Q: Can I choose what animals you bring to an educational event or display?
    A: Unfortunately, we are unable to guarantee the specific animals that will be available for educational events or displays. While we cannot provide a 100% guarantee on the exact animals that will be present, we are more than happy to take requests. We will do our best to accommodate your preferences, ensuring a diverse and engaging experience for all attendees. At Bristol Reptile Encounters, our priority is to provide a safe and educational encounter with a variety of reptiles, enhancing understanding and appreciation for these fascinating creatures.
  • Q: How many people would you recommend for a party at Bristol Reptile Encounters?
    A: We recommend having up to 15 people for our 1-hour parties at Bristol Reptile Encounters. This ensures that everyone has ample time to interact with our fascinating reptiles and enjoy a personalized experience. While we can accommodate more guests, please note that additional time may be required to ensure that all attendees get a chance to engage with our animals. This recommendation helps us provide the best possible experience for your group.
  • Q: Does Bristol Reptile Encounters sell live reptiles or animals?
    A: No, Bristol Reptile Encounters does not sell live reptiles or any other animals. Instead, we specialize in providing exceptional services and unforgettable experiences for reptile enthusiasts of all ages. From educational workshops and interactive reptile handling sessions to bespoke advisory services on reptile care and maintenance, our goal is to foster a deeper appreciation for these amazing creatures. Contact us today to explore the world of reptiles in a unique and engaging way!
  • Q: Can I host my child's reptile-themed birthday party at my house?
    A: Yes, Bristol Reptile Encounters can bring our unique reptile-themed parties to your home! For guest lists over 15, we recommend a larger venue to ensure ample space and a smooth experience. Contact us to discuss your needs!
  • Q: How long does it take for Bristol Reptile to respond to customer inquiries?
    A: We aim to respond within 3 working days. Check your spam folder, as emails might end up there. For urgent help or no response in this timeframe, call us at 0117 450 4814. We're here to assist with all your reptile needs and questions!
  • Q: What ages can get involved?
    Anyone from age 3 and up can interact with our animals. We have a special package for the 3–5-year-olds birthday party. Anyone on the gold or platinum party packages must be over 6 years old. For our events, anyone over the age of 3.
  • Q: What happens at the party?
    We normally have everyone in a half circle, or around the edge of the room. We would then bring the birthday person up to the front to experience the animal first. Then we would off the others to experience the animal.
  • Q: Where is my order?
    A: To track your order, refer to the email confirmation you received with your tracking number and a link to our carrier's site. Check your spam/junk folder if you can't find this email. For more help, contact our customer service team at Info@bristolreptileencounters.co.uk or 0117 450 4814.
  • Q: What are the shipping methods and delivery times for orders placed at Bristol Reptile?
    A: At Bristol Reptile Encounters, we offer several shipping methods to ensure the safe and timely delivery of your orders. Our primary shipping options include Standard Shipping, Expedited Shipping, and Overnight Shipping. Standard Shipping typically takes 3-5 business days, and it is the most cost-effective option. Expedited Shipping is faster, with delivery times of 1-3 business days, ideal for those who need their items more urgently. For customers requiring the quickest delivery, our Overnight Shipping guarantees arrival by the next business day (If ordered before 11am), ensuring your order reaches you as fast as possible. All orders are processed within 24 hours of purchase, and you will receive a confirmation email with tracking information once your order has been shipped.
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